Hey! I actually got a response:
Thank you for your e-mail regarding the recent photo television commercial for CVS/pharmacy.
We appreciate the time that you have taken to express your thoughts on our company. At CVS, customer input plays an important role in influencing how we run our business. Therefore, I have advised the Advertising Director of your comments. She will be reviewing them with her staff at their next meeting.
Again, we appreciate the fact that you have taken the time to inform us of your concerns and have given us the opportunity to address them. CVS has a commitment to service. Each customer is valued, and we thank you for bringing this to our attention.
Not a form letter. Wow. Not that I expect anything to happen, but it was nice that they responded.